FREQUENTLY ASKED QUESTIONS

1. Do I have to book in advance?

2. Are there any extras?

3. When does a week start?

4. What time is check-in?

5. What time is check-out?

6. Do I have to pay a deposit?

7. Are there any cancellation charges?

8. Can I pay by Credit Card?

9. How can I pay?

10. What happens if I arrive late?

11. Do you provide transport facilities?

12. Do you have Studio Apartments?

13. Do you have one bedroom apartments?

14. How many persons can be accommodated in the apartment?

15. Do you welcome children / babies?

16. Can I extend my booking?

17. Can I book for one or two nights?

18. Is there provision for the disabled?

19. I do not know London. What is your location?

20. What accommodation do you provide?

21. What about Maid Service?

22. Is there parking?

23. What about security?

24. Is there a dishwasher in the apartment?

25. Is there a clothes washing machine in the apartment?

26. What kitchen appliances do you provide?

27. Do you provide cooking utensils?

28. Do you provide cutlery and crockery?

29. Do you provide linen?

30. Do you provide bath towels?

31. Have you got Porters?

32. Who cleans my kitchen?

33. Do you have a laundry service?

34. Do you have a dry cleaning service?

35. Is there a telephone line in the apartment?

36. What are your telephone call charges?

37. Do you provide computer modem connections?

38. Are there elevators?

39. Do you provide secretarial services.

40. Is there heating in the apartment?

41. Is there air conditioning in the apartment?.

42. Is the area safe?

43. Where can I buy food?

44. Do you provide Breakfast?

45. Do you provide gym facilities?

46. Do you provide baby-sitting?

47. Do you provide a taxi-service?

48. Is it quiet?

49. Do you provide a television?

50. Do you provide a VCR Video Recorder?

51. Do you hire a Computer and Printer?

52. Is there a main lounge/reception in the building?

53. Can I stay longer than a week but less than two weeks?

54. Are there discounts for long term stays?

QUESTIONS AND ANSWERS

1. Do I have to book in advance?

Scala House tends to be fully booked all the year round. To have the floor of your choice in the High Season it would be advisable to book at least 1-2 months in advance, possibly longer if you were considering a visit in June, July, August and September. During our Low Season if you would like to be able to chose the floor that you will occupy you will need to book at least 2-3 weeks in advance. Naturally guests do change their travel arrangements, sometimes at short notice, and so it is always worth getting in touch to find out the up to date situation.

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2. Are there any extras?

There are no hidden extras in our quoted prices. They are fully inclusive of everything. Only the cost of the telephone is not included in these prices which, of course, is charged according to use.

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3. When does a week start?

A week can start on any day of the week.

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4. What time is check-in?

Check-in is at 1.00 p.m. although if the previous guest leaves early our apartments are sometimes available earlier. If you wish to be certain of gaining access to the apartment before 1.00 p.m. it will be necessary to book it from the previous day. We are happy to look after luggage in our reception area whilst the apartment is being made ready and you can sit in reception as well.

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5. What time is check-out?

The latest check-out time is 10.00 a.m. unless special arrangements have been made with us.

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6. Do I have to pay a deposit?

On making a booking you will need to pay a deposit of 200 pounds. The balance is payable 28 days before arrival.

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7. Are there any cancellation charges?

In the event of cancellation, giving at least 14 days notice, all monies paid will be refunded in full. For cancellations giving less than 14 days notice no monies will be returned unless the accommodation is re-let. We recommend visitors insure against such an event. On the odd occasion that this has happened to us we have, because of the heavy demand for apartments in Scala House, been able to refund most, if not all, of monies paid.

Please note that a cancellation notice or notice to leave earlier than the booked dates is not acceptable after you have checked in and no money refunds will be made. In the event when un unforeseen event happens when a guest has to leave earlier than planned a credit may be given for the next visit subject to the mamagements discretion.

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8. Can I pay by Credit Card?

Yes. We accept Visa, Mastercard, Debit Cards and Diners Club.

Payments made by Visa or Mastercard are not subject to an additional levy.

Payments by Diners Club are subject to additional levy of 3%.

American Express cards are not accepted

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9. How can I pay?

We accept payments by Debit Cards, Visa or Mastercard (no additional levy) or Diners Club (subject to an additional levy of 3%). American Express cards are not accepted.

You may also pay by posting a Sterling bank draft or Sterling travellers cheques. It is also possible to pay by means of a bank transfer. If you would like to pay by this method please advise us of your intentions and we will supply you with our bank details accordingly. If you have a British Bank Account we will be happy to accept a Sterling cheque.

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10. What happens if I arrive late?

We are open 24 hours a day and guests are able to check-in at any time.

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11. Do you provide transport facilities?

Scala House uses the services of a competent private car hire firm and is able to provide collection from any airport at a very competitive rate. We can collect you from London Heathrow and bring you to Scala House for £35.00 for a saloon car (2 persons), from Gatwick at £55.00. A Station Wagon/Estate Car costs £5.00 more. For large parties of 5 or 6 persons we have the use of a Renault Espace which will collect from Heathrow at the cost of £45.00 and from Gatwick at a cost of £65.00. We are also able to arrange transport from Scala House to London Heathrow at £30.00 for a saloon car (2 persons) and to Gatwick Airport at £50.00 (Stationwagons cost £5.00 more). The driver will meet you as you exit from Customs. He will be holding a placard with the Scala House logo and your name upon it. You may either pay the driver direct or arrange payment through Scala House.

If during your stay you need the services of a taxi/minicab we will be happy to arrange one for you at reception. Although we can sometimes get cars as quickly as 10 or 15 minutes it is preferable if we can have at least 30 minutes notice. We can book a car as far in advance as you would like.

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12. Do you have Studio Apartments?

No. We have 34 two bedroom apartments including two penthouses on the 10th floor.

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13. Do you have one bedroom apartments?

No. We have 34 two bedroom apartments including two penthouses on the 10th floor.

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14. How many persons can be accommodated in the apartment?

We can accommodate anything between one and six persons in the apartment by utilising double beds and placing single beds in the living room. We can provide up to three single beds or a double bed and a single bed in the double bedroom and a double bed or a single bed in the single bedroom. We can also place up to two single beds in the living room. Please note that this arrangement for 5 or 6 persons must all be members of one family.

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15. Do you welcome children / babies?

We are very happy to have children and babies at Scala House. For very young babies we can provide a cot/crib and high chair if requested.

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16. Can I extend my booking?

Yes. We will be happy to extend any bookings subject to availability at the time the extension is requested.

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17. Can I book for one or two nights?

Yes, we now accept bookings for one or 2 nights to fill gaps between bookings. Please consult our News& Availability page for details and Tariff.

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18. Is there provision for the disabled?

Yes. We have a movable ramp at the front of the building and elevators leading directly to the apartments. If necessary, we can remove a door from the bathroom to facilitate access.
We have had many disabled visitors at Scala House and we will do everything we can to facilitate their stay with us.

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19. I do not know London. What is your location?

Scala House is centrally located just behind Goodge Street Underground Station about 80 yards from Tottenham Court Road. We are 3-4 minutes walk from the east end of Oxford Street. In addition to Goodge Street Tube Station there is easy access from Scala House to Tottenham Court Road Underground Station (Northern and Central Lines), Warren Street Underground Station (Northern and Victoria Lines) and Euston Square Underground Station (Circle and Metropolitan Lines). We are only 10-12 minutes walk from Leicester Square, China Town, Covent Garden and London's "Theatre Land".

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20. What accommodation do you provide?

All our apartments are fully furnished two bedroom apartments with one double bedroom, one single bedroom, a large living room/dining room, a full bathroom, a separate cloakroom (half bathroom) and a fully fitted kitchen. The living room is provided with a three piece suite, a 22 inch colour television with four Sky Satellite Channels and a dining room table and four chairs. The kitchen is fully fitted and includes a hob, oven, grill, microwave, large fridge/freezer, washing machine, turbo air dryer, dishwasher together with all pots, pans, cutlery and other essential items.

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21. What about Maid Service?

Maid service is included in the price quoted. For stays of up to eight nights we will clean the apartment once on the third or fourth day. For longer stays we will clean the apartment twice a week.

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22. Is there parking?

We do not have parking available at Scala House. You may park your car in the surrounding roads from 6.30 p.m. to 8.30 a.m. and all day on Sunday without charge. At other times the meters in the area cost £1.20 per 15 minutes. There is also a local car park which charges varying rates but costs in the region of £20.00 per day.

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23. What about security?

The reception at Scala House is manned 24 hours a day 7 days a week 365 days a year. All apartments have a safe deposit box.
We have a 24 hour close circuit television security system. There is no free access to Scala House. All visitors must report to reception. All areas of the building are constantly monitored so that Scala House provides secure homely accommodation.

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24. Is there a dishwasher in the apartment?

Yes. We also provide the washing powder.

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25. Is there a clothes washing machine in the apartment?

Yes. Each apartment has a washing machine/turbo air dryer which we will show you how to use upon your arrival. We also provide the washing powder.

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26. What kitchen appliances do you provide?

Our kitchens have a hob / burners, oven, grill, microwave, large fridge/freezer, washing machine/turbo air dryer, dishwasher. We also include a toaster, kettle, cutlery, glasses and pots and pans. A coffee maker is available on request.

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27. Do you provide cooking utensils?

Each kitchen has a complete set of cooking utensils.

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28. Do you provide cutlery and crockery?

Each apartment has a complete set of cutlery and crockery for up to 8 persons.

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29. Do you provide linen?

We provide all the linen for the apartments. We also provide a complete set of towels for each resident. These are all changed each time the apartment is cleaned?

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30. Do you provide bath towels?

We provide a bath towel, hand towel and bath mat for each resident in the apartment.

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31. Have you got Porters?

Yes, the reception at Scala House is manned 24 hours a day.

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32. Who cleans my kitchen?

We do when we clean your apartment although guests are expected to keep the apartments in a tidy manner. We expect the guests to wash their pots, pans and dishes and keep the kitchens clean and tidy.

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33. Do you have a laundry service?

No. Each apartment has its own washing machine/turbo air dryer for the use of the residents, the use of which we will explain to them.

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34. Do you have a dry cleaning service?

Yes. Details of our comprehensive dry cleaning service are to be found in each apartment.

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35. Is there a telephone line in the apartment?

Each apartment has its own direct dial telephone. Telephones are charged at 12p per unit which is only slightly more expensive than the local telephone boxes. We will take messages at reception for our guests whilst they are out. We also have a 24 hour a day fax service available to our guests in reception.

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36. What are your telephone call charges?

Our telephone calls are charged at 12p per unit which compares very favourably with the call charge of 20 pence per unit for the local telephone boxes. Hotels in the area charge in the region of 35p per unit. Telephone credit cards such as those provided by A.T and T can be used within the Building.

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37. Do you provide computer modem connections?

Modem Connections & Safe Deposit Boxes

As all our returning guests know we are always improving and upgrading our facilities. Every Apartment has its own safe deposit box, large enough to take a laptop and other valuables. There is no additional charge for this service but a deposit of 25 pounds is required and is fully refundable when the key is returned.

Every apartment has its own dedicated fax/modem connection in addition to a separate telephone line. There is also an additional Broadband (ADSL) connection

For our guests who are here on business we have apartments with extra telephone lines for those important conference calls. If you need extra telephone lines, please make your request when making your reservation.

Broadband Connections & Charges

We have upgraded our internet connection facilities so that now every apartment has its own ADSL (Broadband Connection) in addition to the current dedicated fax/modem connection.

The cost per 24 hours for the Broadband connection is as follows:

From 1 to 3 days the cost will be £4.50 per 24 hours.

From 4 to 7 days the cost will be £4.00 per 24 hours.

From 8 to 15 days the cost will be £3.50 per 24 hours.

Stays over 16 days the cost will be £3.00 per 24 hours.

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38. Are there elevators?

We have two elevators within the building for our guests use.

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39. Do you provide secretarial services?

We can provide secretarial services upon request. If this is an important aspect of your stay you should advise us in advance so that we are aware.

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40. Is there heating in the apartment?

Each apartment has the benefit of a hot air central heating system which is adjustable from within the apartment.

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41. Is there air conditioning in the apartment?

No - there is rarely the need for air conditioning in London! We do provide free standing air cooling fans.

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42. Is the area safe?

Although centrally located, Scala House is quite safe in a quiet side street, although one should not forget that one is in the centre of one of the largest cities in the world. Unlike other parts of London this area is not dominated by offices there being a large number of people living here. Consequently we have a good supply of restaurants and other shops very close by.

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43. Where can I buy food?

Tesco Supermarket is located about 80 yards away from Scala House and is open from 8.30 a.m. to 10.00 p.m. Monday to Saturday and 11.00 a.m. to 4.00 p.m. on Sundays. We have Marks and Spencers and Sainsburys close by

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44. Do you provide Breakfast?

Scala House does not provide any meals. Each apartment is let on a self catering basis. We are happy, if you forward us a list, to purchase items on your behalf ready for your arrival in the apartment.

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45. Do you provide gym facilities?

We do not have gym facilities within Scala House. There are one or two gyms in the area which guests can visit paying the appropriate fees charged.

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46. Do you provide baby-sitting?

We can provide baby-sitting by prior arrangement. This service is available at the cost of £7.00 per hour.

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47. Do you provide a taxi-service?

Yes. We can provide cars upon request. Usually cars can be provided within 15-20 minutes, sometimes sooner, although it is best to book the car as far in advance as possible.

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48. Is it quiet?

Yes. This is a quiet neighbourhood with many families living here. Tottenham Street is a quiet side street.

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49. Do you provide a television?

All apartments are provided with a remote control colour television. In addition to the four British channels we have Sky News, Movies and music channels and C N N available.

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50. Do you provide a VCR Video Recorder and DVD player?

We can supply a Video Recorder or a DVD player at a cost of £10.00 per week but if you are staying for a month or longer, the cost is £7.00 per week.

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51. Do you hire a Computer and Printer?

Yes we do. Please contact us well in advance to discuss your requirements and cost.

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52. Is there a main lounge/reception in the building?

We do have the reception area in the building which guests can use whilst waiting for their apartments when they check-in.

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53. Can I stay longer than a week but less than two weeks?

Yes. Additional nights are charged pro-rata as one seventh of the weekly rate.

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54. Are there discounts for long term stays?

For stays in excess of 4 weeks we will give a 10% discount on our quoted prices.
A discount of 10% is also available to all returning guests. 10% discount is the maximum given to returning guests who may stay for 4 weeks or more

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